NEED Customer service?
Most answers can be found on this page. If you still need help, please fill out this form and we will get back to you soon.
DUTIES & CUSTOM FEES
Duties, taxes and other fees may be charged upon delivery of international orders and are the responsibility of the recipient. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and AV will not refund the abandoned order.
ADDING NEW ITEMS TO THE STORE
We are working hard to bring you the best activist items in the world. If you want something specific, and do not currently see it in our store, please let us know using the Customer Service Form.
WHERE IS MY ORDER?
If you created an account at check out, please log in here to see your order details and tracking information.
If you did not create an account, please use the tracking number emailed to you to locate your parcel.
Still having issues? Use the Customer Service Form to contact us.
SHIPPING & DELIVERY
All orders are processed and shipped within 2-3 business days (excluding holidays) from our warehouse. Shipping costs will be automatically calculated and shown at checkout. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to locate your parcel.
***Duties, taxes and other fees may be charged upon delivery of international orders and are the responsibility of the recipient. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and AV will not refund the abandoned order.
REFUNDS, RETURNS & EXCHANGES
Please check our size guides, product information, and images, as we do not offer refunds, returns or exchanges unless there is a flaw with your item. Anonymous for the Voiceless is a not-for-profit organization and we dedicate our funds to supporting our street activism. If you need a different size or style, we suggest donating the one you have to a friend or family member and purchasing a new correct one for yourself.
If there is a flaw with your item, please use the Customer Service Form to contact us.
OFFICIAL AV MERCHANDISE
The only merchandise created and approved by Anonymous for the Voiceless is sold, here, on our website, www.anonymousforthevoiceless.org. Please note that there are other websites claiming to sell AV gear, but these are knockoffs and fakes. All merchandise proceeds go to our street activism through our non-profit. By purchasing non-official merchandise you are most likely supporting non-ethical people and industries.
AV GIFT CARDS
AV Gift Cards are a special product that you can use as payment for any order on our online store. Click here for our Gift Card FAQ page ->
FREQUENTLY ASKED QUESTIONS
+ What is the shipping cost?
Shipping prices vary depending on the weight of the parcel and your location. They will be automatically calculated and shown to you at checkout.
+ How long does the shipping take?
Estimated delivery times vary based on location and products. You’ll be provided with a tracking number once your order is shipped. You can use the tracking link to locate your parcel. Keep in mind that the tracking link might take up to 24 hours to be activated.
+ I have placed an order, but I just realized it was the wrong size/item. What do I do? How can I cancel my order?
All our orders ship within 2-3 business days. To accomplish such a fast turnaround, once an order has been submitted, it cannot be changed. Please make sure to confirm all order details before submitting.
+ Where is my order shipped from?
We have multiple warehouses to reduce environmental impact as well as keeping the shipping costs and taxes low. Your package will be shipped from the closest warehouse to you in Europe, US or Australia.
+ My order has arrived, but I only received part of my order. Will I be receiving multiple packages?
Sometimes orders contain items that are not available at certain warehouses. In this case, you might receive more than one delivery for your order as the items might be shipped seperately from different locations.
+ It doesn’t seem as if you ship to my country. Why is that?
We ship everywhere, so please double check all spellings. If there continues to be an error at checkout, use the Customer Service Form to contact us.